Our goal is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following is designed to ensure your satisfaction and understanding of the purchase process on the Gerencia 360 site (the “Site”). If you have any questions, please contact us. Your purchases on our Site are subject to these terms. Please also review our Terms of Use which govern your use of our Site.

  1. Currency
    All ticket prices for events that occur in the United States are stated in U.S. Dollars.
  2. Payment Methods
    We accept several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in the United States, Gerencia 360 accepts American Express, Visa, MasterCard and Discover for qualifying events.
  3. Who You Are Buying From
    Gerencia 360 acts as the agent to those who provide events, such as venues, artist representatives and fan clubs and promoters (“Event Providers”). When you purchase a ticket for an event that is located in the United States, then Gerencia 360 Music, Inc. will be handling the transaction and collecting payment for the Event Provider.

    Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void.

  4. Pricing and Availability
    We sell tickets on behalf of Event Providers, which means we do not set the ticket prices or determine seating locations. Tickets are generally sold through several distribution points, including online, phone centers, retail locations and box offices. Not all distribution points utilize the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, we do not control this inventory or its availability.
  5. Order Confirmation
    If you do not receive a confirmation order (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via Gerencia 360 Entertainment customer service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
  6. Service Fees and Order Processing Fees
    Tickets purchased on our Site are typically subject to a per ticket service fee and a non-refundable per order processing fee. You may be able, in some instances, to purchase tickets directly from the venue box office without paying our service fee.
  7. Number of Tickets or “Ticket Limits”
    When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). This ticket limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.
  8. Opening Acts / Festival Acts
    Opening acts or guests may sometimes tour with headlining performers. We are not always made aware of opening acts or the length of their performances. Opening acts, as well as festival performers, are subject to change or cancellation at any time without notice. No refund will be owed if an opening act or festival performer is changed or canceled.
  9. Refunds and Exchanges
    Before purchasing tickets, carefully review your selection. Policies set forth by Event Providers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased. All tickets are final sale, except for special consideration for canceled and rescheduled events (see below).

    You agree that you will not attempt to evade, avoid, or circumvent this refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and we may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

    If we issue you a refund for a ticket due to a canceled or postponed event, we will issue a refund of the ticket’s face value paid (or, for a discounted ticket, then instead the discounted ticket price paid) and all service fees. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event

  10. Canceled and Rescheduled Events
    Occasionally, events are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that concert. For exact instructions on any canceled or postponed concert, please check the concert information online or contact us.

    If an event is canceled, and you purchased your ticket through Gerenciamusic360.com, we will automatically issue you a refund to the credit card, debit card or gift card that you used to purchase that ticket. If a ticket was purchased through a retail location, then you may only be able to receive the refund by presenting the ticket yourself to the retail location where it was purchased.

    If the event was moved or rescheduled, the Event Provider may set refund limitations. Please contact us for more information.

  11. Billing Information Verification
    Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Gerencia 360 Entertainment customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order without further notice.
  12. Ticket Delivery
    Ticket(s) are delivered electronically via e-mail and it your sole responsibility to correctly enter or verify you e-mail address. In the event you do not receive your order confirmation, please see the Order Confirmation section above.

    Order Confirmations with ticket bar code must be printed at home and physically present to gain entrance to any particular event. Tickets are only valid if printed and cannot be copied or distributed. Such behavior could result in ejection or refusal of admission, please see Unlawful Resale of Tickets; Promotions section below.

  13. Pricing and Other Errors
    If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website.
  14. Limitation of Liability
    You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, leagues, artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Event date and time are subject to change. See the Limitation of Liability section in the Terms of Use for additional limits on our liability.
  15. License; Ejection and Cancellation; No Redemption Value
    Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket’s face amount. A ticket is not redeemable for cash.
  16. Recording, Transmission and Exhibition
    You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
  17. You Are Subject to Search
    You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.
  18. Unlawful Resale of Tickets; Promotions
    Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized partners or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us, provided that even if such consent is obtained, any use of our trademarks and other intellectual property is subject to our written consent.